Her father ran a gas station while Mary was growing up, in Wisconsin. Her affection for the Motor City comes naturally. Mary Conway covered the Detroit Three for more than twenty years for the ABC affiliate, in Detroit. At least if your radio freezes up, this is an approach to try. Now that is great advice to know! I wonder if that same rebooting helps at all with the Navigation system that has given people fits. My other units have all performed with no issues at all. Hopefully yours will be a very limited experience as well. You should see the system power down and then boot back up. You can manually reboot the nav system by pushing in on the center of the volume and tuner knobs at the same time and holding them down for a few seconds. It worked fine when I restarted the vehicle and never gave me another problem. The best he could offer was "it must be downloading an update" and then said to shut the vehicle off and see if it was frozen when I restarted. I called the dealership and they put me through to service. I didn't notice it for a few miles because I was concentrating on navigating the interstate system in OKC, but when I went to change the station or work with the nav system, it was frozen. “A similar thing happened to me a year ago with a new 2016 LongHorn as I left the dealership with it.
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He learned it from a service tech after his radio locked up in his 20.
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It isn’t pretty but it works in a pinch.ĪJ has the best advice about how to handle rebooting the system. I learned that the hard way when the MyFord Touch system went haywire on a Ford Fusion, we had rented. “The guy says "Well, you could unplug the battery when you get home" lol Thanks for the re-set tip!”ĭisconnecting the battery may be low-tech but it works. Great idea but how do you reboot the system? TS asked the service representative on the phone and the answer was surprisingly low-tech. If anyone can explain why you have to do that I'd be ever so grateful.” “It is a computer so a re-boot sometimes works. Jockey points out that all computers need a little help sometimes. Tricks to reboot the Uconnect system on the 20 TS called two dealers but they were unable to help him over the phone. Then it rebooted & updated the system which took another 3 - 5 minutes.”
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The download took between 10 - 15 minutes.
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It does mention that you could lose your presets. It didn't affect my radio, as far as i can tell.
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“I wonder if had anything to do with the satellite download update that FCA is doing this month. Yankee suggested that the locking or freezing up could be tied to service that Uconnect is currently conducting. Hunter, from New Jersey, says “I would start a paper trail in case you have an issue when the warranty is up.” Others suggested he try asking the dealer. Several owners suggested that TS at least start keeping notes about the problem.
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Finally at home I had the truck shutdown for about an hour, and then everything was fine. I power cycled the truck a couple times – didn’t do anything. “Odd issue with the 8.4 Nav radio on my new 2017 Ram - buttons stopped working! Basically the only way I could change the radio station was with the rotary knob - the steering wheel buttons, touch buttons, everything else wouldn't work. There are multiple complaints with the Navigation systems malfunctioning and the radios getting poor reception. Popular truck forums are filled with complaints about the Uconnect systems in the 20.